Frequently Asked Questions

What is AARP?

AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age. For more information please visit AARP.org

What are the benefits of an AARP Membership?

Along with access to many of the insurance products on this site, there are hundreds of other AARP member benefits, including carefully chosen discounts, programs, and services that are available to AARP members. For a full list of AARP Membership benefits, click here. 

Can I sign up for AARP Membership on AARP Converge powered by Softheon?

Yes, you can join or renew your AARP membership directly here.

Do I have to be an AARP member to shop for plans on AARP Converge powered by Softheon?

You do not need to be a member to shop for or purchase selected plans on this site. Simply select an insurance category to learn more and get started. Certain insurance plans on this site are available to both AARP members and non-members.

Are AARP Converged powered by Softheon and an AARP membership accounts the same thing?

No. Signing up for an AARP Converge powered by Softheon account can help you store your research and plan information for future use. An AARP Membership provides certain benefits and discounts, including access to certain products available on this site.

What is AARP converge powered by Softheon?

AARP Converge powered by Softheon lets you explore multiple types of insurance coverage options for the different states of your life from companies like UnitedHealthCare, Delta Dental and more. Some plans even carry the AARP name. Answer a few questions to explain what you’re looking for, then view the plans available, learn about the benefits and compare costs. The choice is yours.

Who can buy coverage on Converge?

Anyone can shop for insurance coverage on AARP Converge powered by Softheon, but for certain products, only AARP members can enroll or apply for coverage.

Where can I find the available insurance plans and prices?

Start browsing plans by selecting the insurance category you are interested in on the home page. Enter required information and available plans based on entered criteria will pop up. From there you can view the plans available, learn about the benefits and compare features and costs before applying.

What plans can I apply for through Converge?

A variety of health and life insurance plans for members and non-members that cover all age groups and many life situations are available on the site:

  • Medicare-related insurance plans
    • Medicare Supplement
    • Medicare Advantage (sometimes called Medicare Part C)
    • Medicare Prescription Drug Plans (sometimes called Medicare Part D)
  • Individual and Family Medical Plans (Affordable Care Act, or ACA, Plans)
  • Dental Plans
  • Vision Plans
  • Life Insurance Plans

How can I compare the different plans available to me?

For many providers, you can compare different products and services on the plan selection screen. Simply select an insurance category, enter the required information to receive plan specific to your needs and select plans to compare.

Why am I asked to provide the state where I live when shopping on AARP Converge powered by Softheon?

Not all products and services on the site are offered in every state. Providing which state you live in will help narrow down the selection of plans available to you.

How can I save my information for the next time I visit?

Signing up for an AARP Converge Powered by Softheon account can help you store your research and plan information for future use.

How can I enroll in a plan?

To enroll, select an insurance category on the AARP Converge powered by Softheon homepage, then answer a few questions to explain what you are looking for, and available plans based on entered criteria will pop up. From there you can view the plans available, learn about the benefits and compare features and costs before applying and enrolling for coverage.

Note: Enrollment periods vary between products.

I have a question, how can I get help?

To speak to a licensed insurance agent/producer, call:

TFN 800-210-3968 TTY:711

Hours of Operation:

Mon – Fri 7 a.m. – 11 p.m. ET and Sat 9 a.m. – 5 p.m. ET

*Insurance products sold and serviced by independent licensed insurance agencies, agents or companies.

Catalyst360, LLC, a Pennsylvania resident licensed insurance agency (license #485699) serves as the agent/producer for the Medicare Related Insurance Plans and Dental Plans. Catalyst360, LLC is also licensed as a nonresident insurance agency, or otherwise authorized to transact business as an insurance agency, in all 50 states (including California, license #0F74410) and the District of Columbia.

Welltheos LLC (DBA W3LL), a New York resident licensed insurance agency (license # LB-1492631), serves as the agent/producer for the Medical Plans. Welltheos LLC (DBA W3LL) is also licensed as a nonresident insurance agency, or otherwise authorized to transact business as an insurance agency, in all 50 states and the District of Columbia.

SASid, Inc. and SASid, Inc. Agency (CA License #0D43589) market the Vision Plans. EyeMed Vision Care & Insurance Services, LLC. is an agency, CA License #0F30752, that serves as the agent/producer for the Vision Plans. Shannon Kennedy, whose principal place of business is in Wisconsin and is licensed to  transact insurance business in California under license number #OD43589 serves as the agent/producer for the Vision Plans.

The New York Life Insurance Company licensed life insurance agent is Jason Montgomery (Arkansas, #611214, California #0B93302).

AARP and its affiliates are not licensed agents/producers and do not sell or service insurance products. Softheon does not sell insurance.

View Important Disclosures Below

AARP Converge powered by Softheon is an AARP-branded eCommerce website. Softheon, Inc. powers this online insurance marketplace by providing web-based information systems. Softheon does not sell insurance.

This website makes available insurance products and services issued and sold through unaffiliated third parties but does not include all insurance companies or all types of insurance products available in the marketplace. You are encouraged to consider your needs when selecting products. AARP does not make product recommendations for individuals.

Catalyst360, LLC, a Pennsylvania resident licensed insurance agency (license #485699) serves as the agent/producer for the Medicare-Related Insurance Plans and Dental Plans. Catalyst360, LLC is also licensed as a nonresident insurance agency, or otherwise authorized to transact business as an insurance agency, in all 50 states (including California, license #0F74410) and the District of Columbia. Welltheos LLC (DBA W3LL), a New York resident licensed insurance agency (license # LB 1492631), serves as the agent/producer for the Medical Plans. Welltheos LLC (DBA W3LL) is also licensed as a nonresident insurance agency, or otherwise authorized to transact business as an insurance agency, in all 50 states and the District of Columbia. SASid, Inc. and SASid, Inc. Agency (CA License #0D43589) market the Vision Plans. EyeMed Vision Care & Insurance Services, LLC. is an agency, CA License #0F30752, that serves as the agent/producer for the Vision Plans. Shannon Kennedy, whose principal place of business is in Wisconsin and is licensed to transact insurance business in California under license number #OD43589 serves as the agent/producer for the Vision Plans. The New York Life Insurance Company licensed life insurance agent is Jason Montgomery (Arkansas, #611214, California #0B93302). A licensed insurance agent/producer may offer assistance to insurance customers as appropriate.


Providers that offer AARP-branded insurance products pay royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers, agents, brokers or producers and do not employ or endorse agents, brokers or producers. Please note that each insurer has sole financial responsibility for its products.